Privacy Policy – 26pkr Online Gaming Platform

26pkr is an online gaming and sports betting platform operated for players in Pakistan. The platform is accessible at 26pkr.pro and provides sports betting — with a primary focus on cricket, PSL, T20 internationals, and football — alongside live casino, bingo, slots, and associated promotional features.

For the purposes of this Privacy Policy, "26pkr", "we", "us", and "our" refer to the operator of the 26pkr platform. "You" and "your" refer to any individual who accesses the website or holds a registered account on the platform.

This policy governs the collection and processing of personal data by 26pkr in connection with your use of the platform. It is designed to be clear and readable — if anything in this policy is unclear to you, contact the support team before proceeding with registration.

26pkr collects personal information in several ways — directly from you when you register or use the platform, automatically through your use of the website, and through third-party payment and identity verification services. The types of data collected include:

We only collect data that is necessary for operating the platform, processing transactions, verifying identity, complying with legal obligations, and providing a safe experience for all users. We do not collect data that is not relevant to these purposes.

The personal data we collect is used for specific, defined purposes. We do not use your data for any purpose that was not foreseeable at the time of collection. The primary purposes for which 26pkr processes your personal data are:

• Account management — creating and maintaining your account, verifying your identity, processing login requests, and managing account security.
• Transaction processing — processing your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, or card; processing withdrawal requests to your registered payment method; and maintaining your transaction history.
• Sports betting and gaming services — recording bets, settling markets, calculating winnings, maintaining bet history for cricket, PSL, T20, football, esports, live casino, bingo, and slots activity.
• Bonus and promotions administration — tracking bonus eligibility, wagering progress, promotion claims, and ensuring bonuses are not claimed outside their stated terms.
• Responsible gaming — monitoring for patterns that may indicate problem gambling, enforcing deposit limits and self-exclusion requests, and maintaining records of exclusion periods.
• Fraud prevention and security — detecting and preventing duplicate accounts, fraudulent transactions, money laundering, and other prohibited activities.
• Legal compliance — maintaining records required by applicable law, responding to lawful requests from regulatory and law enforcement authorities.
• Customer support — responding to account queries, resolving disputes, and maintaining a record of support interactions.
• Platform improvement — analysing how users interact with different sections of the platform to improve navigation, performance, and the overall experience.
• Communications — sending account notifications, deposit and withdrawal confirmations, responsible gaming reminders, and where you have opted in, promotional communications about relevant offers.

We do not use your data for profiling or automated decision-making that produces legal effects or significantly affects you, except in clearly defined fraud detection contexts where a human review is available upon request.

All financial transactions on 26pkr are processed in PKR. When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer, or card, the transaction is processed through the relevant payment provider. 26pkr stores a reference to the transaction and the associated payment method — for example, the last four digits of a card or a masked JazzCash account reference — but does not store full card numbers or full mobile wallet credentials on its own servers.

Payment data is treated with a higher level of protection than general account data. It is used exclusively for:

• Processing deposits and crediting your PKR balance.
• Processing withdrawal requests to your registered payment method.
• Verifying that withdrawals are returned to the same source as the original deposit, as a fraud prevention measure.
• Resolving payment disputes with the relevant payment provider.

Transaction records — including deposit amounts, withdrawal amounts, dates, and methods — are retained as part of your account history. You can view your transaction history within your account at any time. These records are also retained for legal compliance purposes for a period defined in Section 7 of this policy.

26pkr uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to maintain your session while you are logged in, and to collect analytics data about how users navigate the site.

The types of cookies used on the 26pkr platform include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during a visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how users navigate the platform, which sections are used most frequently, how long sessions last, and where users commonly leave the site. This data is aggregated and used to improve the platform experience.
• Functional cookies — used to remember your preferences such as game settings, preferred sports sections, and display options across sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform — in particular, you may not be able to remain logged in or complete transactions. Analytics and functional cookies can generally be disabled without affecting core functionality, though some personalisation features may not work as expected.

26pkr does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data is shared only in the following specific, necessary circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, banking partners, and card processors receive the data necessary to complete your transactions. Their handling of data is subject to their own privacy policies and applicable financial regulations.
• Identity verification services — where identity or document verification is carried out through a third-party service, the relevant documents and personal details are shared with that service for the specific purpose of verifying your identity. Verification data is not used by these services for any other purpose.
• Technology and infrastructure providers — cloud hosting, content delivery, and platform infrastructure providers may process data in the course of providing their services. These providers operate under data processing agreements that restrict their use of your data to the services they provide to us.
• Legal and regulatory authorities — 26pkr will disclose personal data when required to do so by applicable law, court order, or legitimate request from a relevant regulatory or law enforcement authority. We will not disclose data in response to requests that we believe are unlawful or improper.
• Fraud prevention — in cases of suspected fraud, money laundering, or other serious violations, relevant data may be shared with fraud prevention and financial intelligence services.

In all cases where data is shared with third parties, we take reasonable steps to ensure those parties maintain appropriate security standards and use the data only for the purpose for which it was shared.

26pkr retains your personal data for as long as is necessary for the purposes described in this policy, and for as long as required by applicable legal obligations. The general retention approach is as follows:

• Account data and transaction history are retained for the lifetime of your account plus a period of at least five years following account closure, to comply with standard financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable anti-money laundering and know-your-customer obligations, which is generally five years from the end of the customer relationship.
• Communications data — including support chat logs and email correspondence — is retained for a minimum of two years to allow disputes to be resolved and to provide a record of commitments made to users.
• Technical and usage data is retained in aggregated or anonymised form indefinitely for platform improvement purposes. Identifiable technical data is retained for up to 12 months.
• Cookie and session data expires as described in Section 5, with session cookies deleted when you close your browser and persistent cookies expiring at the dates described in their settings.

When data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to an individual.

26pkr takes the security of your personal data seriously. We implement technical and organisational measures to protect your data against unauthorised access, loss, theft, disclosure, or misuse. These measures include:

• Encrypted data transmission using HTTPS/TLS for all connections between your browser and the platform.
• Encrypted storage of sensitive data including identity documents and financial records.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security reviews and monitoring of platform systems for unusual activity.
• Secure handling of passwords — passwords are stored in hashed form and are not accessible to platform staff.

You also have a role in keeping your account secure. Use a strong, unique password for your 26pkr account and do not share your login credentials with anyone. If you believe your account has been accessed without your permission, contact support immediately so the account can be secured.

No digital system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights or interests, 26pkr will notify affected users and relevant authorities in accordance with applicable legal requirements.

As a user of the 26pkr platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your account details and the specific request.

26pkr is strictly an adults-only platform. We do not knowingly collect personal data from or process registrations for individuals under the age of 18. Account registration requires confirmation that you are 18 or older, and identity verification may be requested to confirm this.

If we become aware that a registered account belongs to a person under the age of 18, the account will be immediately suspended, all activity will be reviewed, any deposits will be returned to the registered payment method, and the account will be permanently closed. We will also delete any personal data collected in relation to that account, except to the extent we are required to retain it for legal or compliance purposes.

If you believe that a minor has registered an account on the 26pkr platform, please notify the support team immediately so the matter can be investigated and resolved promptly.

26pkr may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we provide, or changes in applicable legal requirements. When material changes are made, we will notify registered users through the contact details associated with their account, and the updated policy will be published on this page with a revised date.

Your continued use of the 26pkr platform after the date on which an updated Privacy Policy comes into effect constitutes your acceptance of the revised policy. If you do not accept the changes, you should close your account before the revised policy takes effect and request any applicable data deletion or return of balance.

Minor editorial changes — such as correcting typographical errors or updating contact details — may be made without advance notice and take effect immediately upon publication on this page.

If you have any questions about this Privacy Policy, about how your personal data is processed, or if you wish to exercise any of the rights described in Section 9, please contact the 26pkr support team.

We aim to respond to all privacy-related requests within a reasonable timeframe. Complex requests — such as subject access requests requiring compilation of account data — may take up to 30 days to fulfil from the date of verified receipt.